Quick summary: Because our products are custom printed, refunds are not handled like regular off-the-shelf products. If the mistake is on our side, we will review it and help fix it. If the issue comes from the uploaded file, order details, approved proof, shipping address, or how the product was applied or used, it may not be covered.
Custom printed orders
Most SparkStickers orders are made specifically for the customer. Once artwork review, proofing, printing, cutting, packing, or production work has started, an order may not be eligible for cancellation, refund, or change.
Refunds, reprints, and store credit
If an order has a confirmed production issue caused by our process, we may offer a reprint, replacement, store credit, partial refund, or refund depending on the situation. We review each issue based on the product, order details, proof status, photos, and how many pieces are affected.
What is covered
- Wrong product, size, material, finish, or quantity compared with the confirmed order.
- Clear production defects, such as severe print issues, cutting problems, lamination problems, or material defects.
- Damage that clearly occurred before shipment or during packing.
- Proof-approved artwork printed differently from the approved production file, within normal print and material tolerances.
What is not covered
- Low-resolution, blurry, incomplete, or incorrect artwork supplied by the customer.
- Typos, spelling, names, dates, QR codes, barcodes, phone numbers, or other customer-supplied details approved or submitted incorrectly.
- Normal colour differences between screens, proofs, materials, finishes, and printed products.
- Problems caused by applying the product to the wrong surface, a dirty surface, wet surface, oily surface, or unsuitable surface.
- Damage caused by heat, chemicals, water, dishwasher use, outdoor exposure, scraping, cleaning products, or heavy handling unless the product page clearly says that use is supported.
- Shipping delays after the package has been accepted by the carrier.
How to report a problem
Please contact us within 7 days of delivery. Include your order number, a quick description of the issue, and clear photos of the product. If the package arrived damaged, include photos of the packaging too.
Before contacting us, please have:
- Your order number
- Photos of the issue
- Photos of the packaging, if damaged
- How many pieces are affected
- Whether the product has already been applied or used