Quick summary: We collect the information needed to process orders, review artwork, provide quotes, ship products, offer support, prevent fraud, and send marketing only when permitted. We use uploaded artwork only to review, quote, proof, produce, ship, or support your order.
SparkStickers is based in Ajax, Ontario, Canada. This Privacy Policy explains how we handle information when you visit our website, place an order, upload artwork, create an account, subscribe to updates, or contact us.
Information we collect
We collect information you give us directly, including your name, email, phone number, company name, billing and shipping details, order details, uploaded artwork, proof notes, support messages, quote requests, and account information.
We also collect basic technical and usage information, such as IP address, browser details, device information, referring pages, cookies, and similar data needed to run, protect, and improve the website.
How we use information
- To process orders, quotes, payments, shipping, refunds, and customer support.
- To review artwork, prepare proofs, produce orders, and match uploaded files to orders.
- To prevent spam, fraud, abuse, and unauthorized access.
- To send order updates, proof updates, support replies, and service messages.
- To send marketing emails only when you sign up, make a choice that allows us to contact you, or where otherwise permitted by law.
Payments
Payments are processed through Stripe. When you pay through Stripe, payment information is handled by Stripe according to Stripe's own privacy and security practices. SparkStickers does not store full credit card numbers on our website.
Artwork and uploaded files
We use uploaded artwork only to review, quote, proof, produce, ship, or support your order. We do not sell your artwork. We may keep order and artwork records so we can provide support, handle reorders, resolve disputes, and meet business or legal requirements.
Sharing information
We share information only when needed to run the business, such as with payment processors, shipping carriers, website hosting, email delivery, security tools, analytics, professional advisors, or legal authorities where required. We do not sell customer personal information.
Marketing emails
Marketing emails are sent only when you sign up, make a choice that allows us to contact you, or where otherwise permitted by law. You can unsubscribe using the link in our emails.
Cookies and website tools
Our website may use cookies and similar tools to keep the cart working, remember choices, protect forms, understand site usage, and improve the website. You can adjust cookie settings in your browser, but some website features may not work correctly without them.
Privacy questions
For privacy questions, contact us through our Contact page or at .
Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.