Refund policy

Because SparkStickers products are made to order using customer-selected artwork, sizes, materials, finishes, and quantities, all custom and personalized products are final sale. We do not accept returns or exchanges for change of mind, an incorrect size, quantity, or material selected by the customer, or artwork details shown in an approved proof.

Damaged, defective, or incorrect orders

If an order arrives damaged, defective, or materially different from the approved proof or order specifications, contact us promptly at support@sparkstickers.com. Include your order number and clear photos showing the issue. After review, we will provide an appropriate replacement, reprint, store credit, or refund for an approved claim.

Artwork and proof approval

Please carefully review spelling, colours, dimensions, cut lines, and other artwork details before approving a proof. We cannot provide a refund or free reprint for errors visible in an approved proof. Minor colour variation between screens, proofs, and printed products is normal.

Cancellations and changes

You may request a cancellation or change before proof approval and before production begins by contacting support@sparkstickers.com. Once a proof has been approved or production has begun, the order cannot be cancelled or changed.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times can vary by financial institution.

This policy does not limit any rights that cannot be excluded under applicable consumer protection law.